Orders & Payments (Lorenne)
Orders
Placing an order
Lorenne’s Online Boutique is designed to offer a direct and carefully managed purchasing experience. After selecting your items and completing checkout, you will receive an order confirmation email with your order details.
Order acceptance and contract
Your order becomes binding once we send the shipping confirmation email, which confirms dispatch. Until dispatch, we may need to decline or cancel an order in limited circumstances (for example, failed payment authorisation, suspected fraud, or shipping restrictions).
Made-to-order production
Lorenne pieces are made to order. Production typically begins shortly after purchase confirmation. Estimated preparation time is 1–2 weeks before dispatch (subject to peak periods).
Separate orders
Orders placed separately are processed and shipped separately.
No cancellations
Because all items are made specifically for you, we do not accept cancellations once an order is placed. Please review measurements and item details carefully before confirming purchase.
Returns
As stated in our Shipping & Returns and Terms & Conditions, Lorenne does not accept returns or exchanges for made-to-order items, except where an item is defective or incorrect.
Before you purchase
We recommend reading our full Terms & Conditions and Shipping & Returns pages before placing an order.
Payment Methods
Payments are processed via Squarespace Payments. Depending on your country, browser, and device, the Website may offer one or more of the following methods at checkout:
Credit and debit cards (major international cards)
Digital wallets where available (e.g., Apple Pay / Google Pay)
Any other local payment methods shown during checkout (availability varies by market)
Payment security
We use industry-standard security protocols. Payment authorisation is subject to verification by your card issuer or payment provider. We cannot intervene if an authorisation is declined. Your bank may apply its own fees or exchange costs; these are outside Lorenne’s control.
When you are charged
The total amount is charged at checkout.
Refunds (where applicable)
If a refund is approved (e.g., for a defective or incorrectly supplied item), it will be issued to the same payment method used for the purchase. The time for funds to appear depends on your bank/payment provider.
Prices and Currency
Displayed prices
Prices shown on the Website are displayed in the currency selected for your region and reflect the item price.
Taxes
For deliveries within the EU, prices are shown including applicable taxes as required. For deliveries outside the EU, local import duties, taxes, and handling charges may apply depending on your destination and are typically assessed by local authorities or the carrier unless collected at checkout.
Shipping costs
Shipping charges (if applicable) are calculated and shown during checkout before payment is completed.
Price changes
Prices and service costs may change without notice; however, changes will not affect an order once a shipping confirmation has been issued.
If you want this page to be fully “website-ready”, I can format it into short blocks that match your Lorenne tone (very concise headings, fewer paragraphs) and align the exact payment-method list to what your Squarespace checkout displays for EU customers (cards + wallets).